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Returns & Refunds

 

When purchasing products on the Website, the consumer has the possibility to inform Wolf Clothing Brand to cancel the sale, without penalty or indication of reasons, during a period of 14 days. This period commences on the day after the product was delivered to or received on behalf of the consumer. If the consumer wishes to exercise his right of cancellation, he is obliged to inform Wolf Clothing Brand, via e-mail, before returning the product. During this period the Consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of cancellation, then he will return the product:

  • with any original labels still attached:
  • with the relevant return documents
  • and – in as far as this is reasonably possible – in the original state and packaging;

in accordance with the reasonable and clear instructions that were provided by Wolf Clothing Brand.

The product should be returned to Wolf Clothing Brand within 14 days following the day of delivery of the product. The Consumer will have to supply the proof that the product has been returned within this period. In order to facilitate the proof of this return, Wolf Clothing Brand advises the Consumer to keep the copy of the shipping label validated by the shipping company that provides the specific date of his/her.

If a Consumer exercises his right of cancellation, he shall be responsible for the costs and the risk of Wolf Clothing Brand will refund the purchase price of returned goods (excl. freight charges) within 14 days after reception of the goods. In the event that the goods have deteriorated, compensation for value can be demanded. Otherwise the customer can avoid the duty to compensate for value for the deterioration of the goods put to its intended use by minimizing all activities that reduce the value of the right of cancellation does not apply to goods that have been made according to a customer’s wishes or that have obviously been designed or printed on to match the personal needs of the customer nor to goods that reasonably (f.i. due to their nature) cannot be resold to third parties..

The right of cancellation does not apply to goods that have been made according to a customer’s wishes or that have obviously been designed or printed on to match the personal needs of the customer nor to goods that are not suitable for returning due to their nature.

Follow this link to return your purchase: https://wolfclothingbrand.shipping-portal.com/returns/