Returns & Refunds

When purchasing products on the Website, the consumer has the possibility to inform Wolf Clothing Brand to cancel the sale, without penalty or indication of reasons, during a period of 14 days. This period commences on the day after the product was delivered to or received on behalf of the consumer. If the consumer wishes to exercise his right of cancellation, he is obliged to inform Wolf Clothing Brand, via e-mail, before returning the product. During this period the Consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of cancellation, then he will return the product with the relevant return documents and (in as far as this is reasonably possible) in the original state and packaging

in accordance with the reasonable and clear instructions that were provided by Wolf Clothing Brand.

The product should be returned to Wolf Clothing Brand within 14 days following the cancellation of the product. The Consumer will have to supply the proof that the product has been returned within this period. In order to facilitate the proof of this return, Wolf Clothing Brand advises the Consumer to keep the copy of the shipping label validated by the shipping company that provides the specific date of his/her.

If a Consumer exercises his right of cancellation within the first 14 days after delivery, we will bear the cost of returning the goods. Wolf Clothing Brand will refund the purchase price of returned goods (excl. freight charges) within 14 days after reception of the goods.

In the event that the goods have deteriorated, compensation for value can be demanded.

The right to cancel does not exist for the following contracts:

• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.´


Follow this link to return your purchase or copy this adres: