We use Bpost mail and DHL to send most of our worldwide orders.
Normally (depending on choice of courier) homedelivery takes about 1-2 days.
Our cut off point is 4pm, Monday to Friday. Any order placed after 4pm will be processed through our dispatch system the next working day. Bpost/DHL currently does not deliver on weekends.
Use this text to answer questions in as much detail as possible for your customers.
Just so you know, there is no such thing as free shipping. Someone will always have to be paid for getting your order from A to B.
Please be aware that an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including you junk as it will come from our info@ email address. To ensure emails reach you, add the domain wolfclothingbrand.com to your safe senders list.
No, our courier company does not offer the service to deliver on weekends currently.
Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.
Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.
No, as long as your order exeeds the €100 amount no extra costs will be added.
· Find the product(s) you want on the Wolf Clothing Brand website
· Select the size you require and press ‘Add to Cart’
· Once you’ve added all of the items you require to your cart, select the ‘proceed to checkout’ option
· You will be asked to input your shipping & billing details
· Review your order to ensure all items & details are correct
· Press ‘Place Order’
· You will then receive an order confirmation via email to the email address provided at the time of ordering
Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.
Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.
Security checks are also made on all transactions, to ensure the authenticity of each card payment.
We currently accept: iDeal, Mastercard, Visa, American Express, Bancontact, Paypal, Sofort, KBC-banking, Belfius, ING Home’Pay and many more.
You can add a valid promotion code in the Basket before paying. All discounts will be calculated at CHECKOUT.
Yes, our prices include VAT.
You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number.
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact us at firstname.lastname@example.org.
Belgium law exclusively applies to agreements between entrepreneur and consumer whereupon these general conditions/terms are related to. The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.
Due to the high volume of orders we receive, we have an automatic shipping system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
When purchasing products on the Website, the consumer has the possibility to inform Wolf Clothing Brand to cancel the sale, without penalty or indication of reasons, during a period of 14 days. This period commences on the day after the product was delivered to or received on behalf of the consumer. If the consumer wishes to exercise his right of cancellation, he is obliged to inform Wolf Clothing Brand, via e-mail, before returning the product. During this period the Consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of cancellation, then he will return the product with the relevant return documents and (in as far as this is reasonably possible) in the original state and packaging.