Help Center

FAQ

Delivery

What courier do you use for deliveries?

How long does it take for home delivery

I placed on order on Friday for next day delivery, why did I not get it untill Tuesday?

I haven't recevied a dispatch email or email confirmation?

Do you deliver on weekends?

Can I track my item?

Can someone else sign for my delivery?

Do I have to pay Customs or import charges if I live outside of the BENELUX

Payments

I'm new, how do I order?

Is it safe to order online?

Which credit cards do you accept?

How do I apply a promotional code

Do your prices include VAT?

Your order

Where is my order?

How do I make a complaint?

Is it possible to change the address/cancel or amend my order?